Refund Policy

At PrinterRepair.Ink, we strive to provide quality technical support and products. If you're not satisfied with our service or your purchase, please review our refund policy below.

1. Remote Technical Support Services

• If our support team is unable to resolve your printer issue within the scope of service, you may be eligible for a full or partial refund.
• Refund requests must be made within 7 days of the original service date.
• Refunds will not be issued in the following cases:
  • If the issue was resolved but recurred due to third-party software, device damage, or user action.
  • If the customer declined to follow technician recommendations or terminated the session prematurely.

2. Product Purchases (Printers & Accessories)

• Products can be returned within 7 days of delivery if they are defective or damaged upon arrival.
• To initiate a return, the product must be:
  • In original condition
  • In the original packaging
  • Accompanied by a receipt or proof of purchase
• Shipping fees are non-refundable.
• Returns due to buyer’s remorse are not accepted.

3. How to Request a Refund

To request a refund or return, please contact our support team with the following details:

• Full name
• Date of purchase
• Order number or transaction ID
• Reason for refund request

Email: support@printerrepair.ink
Phone: 469 409 2621

4. Refund Process

• Once your refund is approved, the amount will be processed to your original payment method within 5–10 business days.
• You will be notified via email once the refund is initiated.

5. Contact

If you have any questions about our refund policy, feel free to contact us at the details provided above.